RCA CC9360 - Manual (Page 93)

Other Information
Chapter 7 91
Limited Warranty
RCA Digital Camcorder Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• 90 days from date of purchase for labor charges.
• One year from date of purchase for parts.
The warranty period for rental units begins with the first rental or 45 days from date of
shipment to the rental firm, whichever comes first.
What we will do:
During the initial 90 days
Exchange your camcorder with a new or refurbished unit, or repair your camcorder. The
option will be ours. There will be no cost to you.
After the 90 days and within one year
Exchange your camcorder with a new or refurbished unit, or repair your camcorder. The
option will be ours. Parts will be provided at no charge, but you will be responsible for
the cost of labor required for the repair.
How you get service:
• Call 1-800-283-6503 and have your unit’s date of purchase and model/serial number
ready. The model/serial number information is on the bottom of your camcorder.
• A representative will troubleshoot your problem over the phone. If the
representative determines that you should receive a replacement unit, you will be
provided with a Service Request (SR) number and the location of a nearby exchange
point if one exists. No returns will be accepted without the SR number.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the product is within the warranty period must be presented to obtain warranty
service. For rental firms, proof of first rental is also required.