Repose R500 - Manual (Page 20)

REPOSE R500 User Guide
Page 19 of 20
Troubleshooting
If you experience difficulty using your massage lounger, please read this section prior to
contacting Repose Customer Service for assistance.
Problem Solution
It sounds and feels like the massage
heads are working too hard to get over
wrinkles in the fabric.
The motor groans while under load.
There seems to be excessive noise
during tapping.
There is a creaking sound while the
massage heads are functioning.
When the massage heads move up or
down, there is a rattling sound.
There is a rubbing sound as the
massage heads rub on the seat fabric.
There is a noise when the backrest is
reclining or rising.
When the power switch is turned on
there is a humming sound.
There is a hissing sound of air escaping.
There is a humming sound from the
pump.
The leg rest rattles.
These sounds are normal.
The massage heads stop during
operation. If excessive force is applied to the massage heads
during operation, in the interests of safety the
massage heads may stop moving.
If this occurs, raise your body slightly to reduce the
weight on the backrest before restarting.
The air in the seat is not being released. If the power cord is unplugged or there is a power
failure while the air massage is in progress, the air
will be trapped in the unit and will automatically
release when power is reapplied.
The backrest will not recline or the leg
rest cannot be raised or lowered. If obstacles are encountered or excessive force is
exerted during the movement, the leg rest or backrest
will be stopped automatically to prevent damage.
Power off the massage lounger and be sure both
backrest and leg rest areas are free of obstacles and
power on the massage lounger.
The massage lounger will not operate at
all. The power cord has been disconnected.
The power switch on the unit has not been turned on.
Check to see if the fuse needs to be replaced. If so,
contact Repose customer service for assistance.
The unit has been damaged. Stop using the massage lounger immediately.
The power cord or power plug is
abnormally hot. Stop using the massage lounger immediately.