1 remote assistance, Enabling remote assistance, Remote assistance – RCA TM580 User Manual
Page 78: Chapter 4
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Chapter 4
SpeedTouch™ Web Interface
E-DOC-CTC-20050429-0102 v1.0
70
4.5.1 Remote Assistance
Enabling Remote
Assistance
This page allows you to make your SpeedTouch™ accessible for remote support.
To use remote assistance:
1
If needed, type a password in the Password box.
2
Click Enable Remote Assistance.
3
Pass the information listed under:
URL
Username
Password
to your technical support, in order for them to be able to access your
SpeedTouch™.
4
The remote assistance session ends:
If the technical support disables remote assistance.
After 20 minutes of inactivity, or after a reboot, remote management.
!
You must be connected to the Internet to be able to enable remote
assistance.
Once the technical support is connected, no other connections are
possible.
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