Raymarine Pathfinder - Manual (Page 77)

Chapter 15: Troubleshooting RayTech 143
Chapter 15: Troubleshooting RayTech
15.1 Introduction
Should something go wrong with RayTech, this chapter will help you spot and solve most problems. It will also give details of how to contact Raymarine
for technical assistance.
The following problems, causes and possible solutions, may help:
Problem: Erratic mouse cursor
Possible cause Solution
Windows recognizes instrument data as a serial mouse. This is a known Windows 2000/XP problem.
Disable the serial mouse device in Windows Device Manager.
Use a SeaLevel No.2105 serial to USB adapter in place of the PC’s serial
port or current serial port to USB adapter.
Problem: No instruments detected
Possible cause Solution
A USB-serial adapter is not doing its job correctly. Refer to adapter recommendations given in RayTech system requirements
on www.raymarine.com
The serial cable is wired incorrectly. Refer to “Connecting specific instruments and devices” on page 168 for
information on connecting to SeaTalk or NMEA instruments.
There is a problem with your PCs serial port. Contact your PC manufacturer, or call Raymarine technical support for more
information.
144 RayTech RNS V6.0- Users Guide
RayTech is in simulator mode. Insert license key and turn off simulator within the instrument settings
dialog.
E85001 stuck in NMEA mode. Use SeaLevel No.2105 serial to USB adapter.
If Auto Set-up does not find SeaTalk or NMEA, is there other software (e.g.
Iridium or Nokia phone software) taking control of the port. Disable the auto connect feature in the configuration settings of the
conflicting product. Alternatively use a different port, e.g USB, and use
recommended USB to serial adapter.
Problem: No instruments detected
Possible cause Solution
Problem: No chart, radar or sonar available over hsb
2
network
Possible cause Solution
A PCI- PCMCIA adapter card is not working correctly or is installed in a
custom riser card that is not working correctly. Refer to adapter recommendations given in Raytech system requirements
on www.raymarine.com. If you have a mini-desktop PC, you may have a
riser card - these have been known to cause problems. Consider using hsb
2
to USB2.0 interface, Part No. E85005 instead of the PCMCIA to hsb 2
interface.
There is a problem with the hsb
2
cables or terminators Make sure you have the terminator at each end of the hsb
2
chain only, that
they show 120 ohms resistance between the HSVB POS and HSVB NEG
terminals, that connectors are fully located and there are no cuts in the
cables.
The other system displays are not Pathfinder Plus/ hsb
2
. hsb Series displays must be replaced with hsb
2
series displays (US only).
Original hsb Pathfinder displays can be upgraded to hsb
2
hardware (Europe
and ROW).