For your information service – Reliance Water Heaters N71120NE User Manual

Page 32

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32

c. A sulfate reducing bacteria which has accumulated

within the water heater (this harmless bacteria is

nontoxic to humans).

d. An excess of active hydrogen in the tank. This is caused

by the corrosion protective action of the anode.

Smelly water may be eliminated or reduced in some water heater

models by replacing the anode(s) with one of less active material,

and then chlorinating the water heater tank and all water lines.
Contact the local water heater supplier or service agency for

further information concerning an Anode replacement Kit and

this chlorination treatment.
If smelly water persists after anode replacement and chlorination

treatment, we can only suggest that chlorination or aeration of the

water supply be considered to eliminate the water problem.

Do not remove the anode leaving the tank unprotected. By doing

so, all warranty on the water heater tank is voided.

“air” in hot water faucets

HYDrogeN gAS: Hydrogen gas can be produced in a hot water

system that has not been used for a long period of time (generally

two weeks or more). Hydrogen gas is extremely flammable and

explosive. To prevent the possibility of injury under these conditions,

we recommend the hot water faucet, located farthest away, be

opened for several minutes before any electrical appliances

which are connected to the hot water system are used (such as

a dishwasher or washing machine). If hydrogen gas is present,

there will probably be an unusual sound similar to air escaping

through the pipe as the hot water faucet is opened. There must be

no smoking or open flame near the faucet at the time it is open.

high water temperature shut off system
This water heater is equipped with an automatic reset type high limit

(energy Cutoff) sensor. The high limit switch interrupts the main

burner gas flow should water temperature reach 195°f (91°C).

The high limit will automatically reset when the water temperature

drops below 140°f (60°C). After cooling the tank temperature,

turn off the electric power to the water heater for at least 10

seconds by using the switch on the front of the control box. Turn

on the water heater. If this fails to correct the problem, contact

your plumber or service representative.

start up conditions

smoke/odor

It is not uncommon to experience a small amount of smoke and

odor during the initial start-up. This is due to burning off of oil

from metal parts, and will disappear in a short while.

strange sounds

Possible noises due to expansion and contraction of some metal

parts during periods of heat-up and cool-down do not necessarily

represent harmful or dangerous conditions.
Condensation causes sizzling and popping within the burner area

during heating and cooling periods and should be considered

normal. See “Condensation" section in this manual.

condensation

Whenever the water heater is filled with cold water, some

condensate will form while the burner is on. A water heater may

appear to be leaking when in fact the water is condensation. This

usually happens when:
a. A new water heater is filled with cold water for the first time.
b. Burning gas produces water vapor in water heaters, particularly

high efficiency models where flue temperatures are lower.

c. Large amounts of hot water are used in a short time and the

refill water in the tank is very cold.

moisture from the products of combustion condense on the cooler

tank surfaces and form drops of water which may fall onto the burner

or other hot surfaces to produce a “sizzling” or “frying” noise.

operational conditions

smelly water

In each water heater there is installed at least one anode rod for
corrosion protection of the tank. Certain water conditions will

cause a reaction between this rod and the water. The most

common complaint associated with the anode rod is one of a

“rotten egg smell” in the hot water. The smell is a result of four

factors which must all be present for the odor to develop:
a. A concentration of sulfate in the supply water.
b. Little or no dissolved oxygen in the water.

for your information

serVice

The installer may be able to observe and correct certain problems

which may arise when the unit is put into operation. HoWeVer,

it is recommended that only qualified service agents, using

appropriate test equipment, be allowed to service the heater.
As preliminary step, check wiring against diagram, check for

grounded, broken or loose wires. Check all wire ends to be sure

that they are making good contact.

electrical serVicing

LABeL ALL WIreS PrIor To DISCoNNeCTIoN WHeN SerVICINg
CoNTroLS. WIrINg errorS CAN CAuSe ImProPer AND
DANgerouS oPerATIoN.
VerIfY ProPer oPerATIoN AfTer SerVICINg.

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