Oracle B32100-01 - Manual (Page 239)

Troubleshooting F-1
F
Troubleshooting
This appendix describes solutions to common problems that you might encounter
when installing Oracle Application Server. It contains the following sections:
■
Section F.1, "Log Files"
■
Section F.2, "General Troubleshooting Tips"
■
Section F.3, "Installation Problems and Solutions"
■
Section F.4, "Deinstallation Problems and Solutions"
■
Section F.5, "Need More Help?"
F.1 Log Files
The installer writes the following log files:
■ oraInventory_location/logs/installActionstimestamp.log
■ oraInventory_location/logs/oraInstalltimestamp.err
■ oraInventory_location/logs/oraInstalltimestamp.out
F.2 General Troubleshooting Tips
If you encounter an error during installation:
■
Read the Oracle Application Server Release Notes for the latest updates. The release
notes are available with the platform-specific documentation. The most current
version of the release notes is available on Oracle Technology Network
(
http://www.oracle.com/technology/documentation ).
■
Verify that your computer meets the requirements specified in Chapter 2,
"Requirements" .
■
If you entered incorrect information on one of the installation screens, return to
that screen by clicking Back until you see the screen.
■
If a configuration assistant failed, check the log file for that configuration assistant.
Section E.2, "Description of Oracle Application Server Configuration Assistants"
lists the configuration assistants and the location of their log files. If you do not see
log files from some configuration assistants in the ORACLE_HOME/cfgtoollogs
directory, exit the installer. This causes the installer to copy the log files to that
directory.
■
If an error occurred while the installer is copying or linking files:
1. Note the error and review the installation log files.