OmniWare Pro 12 ScanSoft - Manual (Page 89)

Chapter 6
Troubleshooting 89
Testing OmniPage Pro
Restarting Windows 98, Me, 2000 or XP in safe mode or Windows NT
in VGA mode allows you to test OmniPage Pro on a simplified system.
This is recommended when you cannot resolve crashing problems or if
OmniPage Pro has stopped running altogether. See Windows online
Help for more information.
Your scanner will not run with OmniPage Pro in safe mode or VGA mode, so do
not test scanner problems in this configuration.
▼ To test OmniPage Pro in safe mode (Windows 98, 2000, Me or XP):
1. Restart your computer in safe mode by pressing F8 immediately after
you see the ‘Starting Windows’ message.
2. Launch OmniPage Pro and try performing OCR on an image. Use a
known image file, for instance one of the supplied sample image files.
• If OmniPage Pro does not launch or run properly in safe
mode, then there may be a problem with the installation.
Uninstall and reinstall OmniPage Pro (see the end of this
chapter), and then run it in Windows safe mode.
• If OmniPage Pro runs in safe mode, then a device driver on
your system may be interfering with OmniPage Pro
operation. Troubleshoot the problem by restarting Windows
in Step-by-Step Confirmation mode. See Windows online
Help for more information.
▼ To test OmniPage Pro in VGA mode (Windows NT):
1. Restart your computer.
2. Select Windows NT Workstation Version 4.00 [VGA mode] and
press Enter.
3. Press Ctrl+Alt+Del and select Task Manager.
4. In the Task Manager dialog box, select all background applications
and click End Process. See Windows online Help for more
information.