Quantum LTO-2 User Manual
Page 83
Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
LTO-2 Half-Height Tape Drive User’s Guide
69
7
If all the LEDs are off, except power, and a tape cannot be inserted
into the tape drive, examine the tape and the inside of the tape drive.
• Be sure there are no tape labels interfering with tape insertion.
• Be sure tape labels are only on proper tape surfaces, and that
labels are flat and not curled.
• Ensure that tape drive opening is free of debris and tape labels.
• Ensure that tape pin and tape are fully within the cartridge.
• Attempt to insert a second tape if available.
8
If a tape still cannot be inserted into the tape drive:
• If you are inserting a cleaning cartridge, be sure the cleaning tape
is valid. The tape drive ejects unsupported cleaning tapes. Ensure
that the cleaning tape has not expired. See
on page 21 for
Cleaning Cartridge at EOT. If these suggestions do not resolve
the problem, contact Technical Support.
• If you are inserting a data tape, the tape drive may be bad.
Contact Technical Support.
Tape will not Eject from the Drive
7
1
Be sure the tape drive is powered on. If the
Power
LED is not
illuminated, check whether power is being applied to the system
and/or the desktop tape drive if the tape drive is a desktop unit.
Follow troubleshooting steps under
on page 65 to determine why the Power
LED is not illuminated.
2
If the
Power
LED is illuminated, determine whether the tape drive
LEDs show other tape drive activity. Under normal conditions, it
may take 2 to 3 minutes for the tape to eject. If only the
Drive
LED is
blinking, wait for this LED to turn off before trying to eject the tape.
3
If the
Drive
LED alone is blinking, wait for it to turn off. Verify that no
other LEDs are on or flashing. Push the eject button on tape drive.
4
If the
Drive
LED flashes, wait for the tape to eject (this may take up to
3 minutes). If the tape ejects, the problem has been resolved.
5
If a message similar to the following appears when the eject button is
pushed, use the
mt offline
command to eject the tape: