T. S. MicroTech FireSCSI Xpress IEEE1394 - Manual (Page 19)

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USER'S MANUAL USER'S MANUAL
Contacting Microtech Technical Support
The FireSCSI Xpress is relatively easy to install and operate and normally should not produce many
complications. However, if you need assistance or have questions of any kind, our trained staff
members are ready to help. Our Technical Support and Customer Service Departments can be
reached via e-mail at [email protected] or by calling 800-666-9689 or 203-483-9402 from
8:00 a.m. to 6:00 p.m. (EST), Monday through Friday. Helpful information can also be obtained 24
hours a day from our web site: www.microtechint.com.
Returning Products for Service
When calling for support, if a Technical Support specialist recommends that you return the product
to Microtech, the Technical Support specialist will transfer you to Customer Service for a Return
Merchandise Authorization (RMA) number. The RMA number must appear on the outside of your
shipping carton. Any package that does not carry an RMA number will be refused by Microtech’s
Receiving Department.
Pack the FireSCSI Xpress in its original box. Be certain that it fits snugly and is surrounded with the
original packing material.
■ Improper packing can result in damage to the device, and may result in voiding the warranty.
■ Microtech will not accept an improperly packaged device.
You are responsible for paying the cost of shipping the device to Microtech; Microtech will pay the
return shipping on any Warranty RMA. Be sure to include the RMA number on the outside of the
box. Please ship the device to:
Microtech International, Inc.
242 Branford Road
North Branford, CT 06471-1303 USA
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