TiVo Ooma Hub - Manual (Page 45)

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troubleshooting
enjoy the full set of advanced features.
When the ooma Tab blinks blue, you have
unlimited calling within the US, but the Instant
Second Line and Broadband Answering Machine
features will not yet be fully functional.
The ooma Tab cycles between blue and red
every few seconds
Swap the phone cables going into the WALL and
PHONE ports of the ooma Hub or ooma Scout.
They may be plugged in wrong.
You hear a regular dialtone instead of the
ooma dialtone
Check that your ooma system is powered. The
ooma Tab should be blinking or solid blue.
Check that the phone (or cordless base station)
is correctly plugged into the PHONE port of an
ooma Hub or ooma Scout.
If you make any outgoing phone
call when you hear the regular dialtone, regular
calling charges will apply.
You hear nothing when a phone is picked up
Check that your phone is correctly plugged into
the PHONE port of an ooma Hub or ooma Scout
and that the WALL port is plugged into a working
phone jack.
Verify that the phone jack is working by
connecting your phone directly to it. You
should hear regular dialtone.
Verify that your Internet connection is working.
Your Internet connection is no longer working
Check that you have followed the network
cabling instructions carefully. The ooma Hub
MODEM port (and the HOME port, if plugged in)
should show a solid green light.
Reboot any network devices, such as modems,
routers, hubs, switches, and any computers.
Attempt to connect to and browse the Internet
from the computer hooked up to the HOME port.
You need to assign a static IP address to the
ooma Hub
Configure a computer to “Obtain IP address
automatically” and connect it to the ooma Hub
HOME port. Open up a web browser and go to
http://setup.ooma.com. This will bring up a
simple interface for assigning a static IP address
to the ooma Hub.
You have a cable or DSL modem that
connects to the computer via USB
Modems with only a USB connection are not
supported. Many modems can be re-configured
to use Ethernet instead. Please contact your
high-speed Internet provider for more details.
Outgoing local calls fail with a fast busy signal
Check that the ooma Hub WALL port is plugged
into the correct phone jack. Connect a phone
directly to the phone jack and check for regular
dialtone.
The voice quality of my calls is diminished
ooma recommends that the ooma Hub be
directly connected to the modem (connected to
the MODEM port) and that router, computers and
other network devices be connected behind it
(connected to the HOME port) so that voice traffic
can be intelligently prioritized over other Internet
traffic.