Tapco SW-10 - Manual (Page 12)

12
Repair
Service for TAPCO products is available at one of
our factory authorized service centers. Service for
TAPCO products living outside the United States can
be obtained through local dealers or distributors.
If your subwoofer needs service, follow these
instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-877-827-2669, 7 am to 5 pm
PST, to explain the problem and obtain a Service
Request Number. Have your subwoofer’s serial
number ready. You must have a Service Request
Number before you can obtain service.
3. Keep this owner’s manual and the detachable
linecord. We don’t need them to repair the
subwoofer.
4. Pack the subwoofer in its original package,
including endcaps and box. This is VERY
IMPORTANT. LOUD Technologies is not
responsible for any damage that occurs due to
non-factory packaging.
Lonely? Looking for that special someone? Do you have a question about
your TAPCO Subwoofer?
Please call our Technical Support chaps at 1-877-827-2669, Monday to Friday, from 7 am to 5 pm PST.
After hours, visit www.tapcogear.com and look under Support, or e-mail us at [email protected]
5. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime phone
number, Service Request Number, and a detailed
description of the problem, including how we can
duplicate it.
6. Write the Service Request Number in
BIG PRINT
on
top of the box. Units sent without the Service Request
Number will be refused.
7. Tech Support will tell you where to ship the
subwoofer for repair. We suggest insurance for all
forms of cartage.
8. We’ll try to fi x the subwoofer within three to
fi ve business days. Ask Tech Support for the
latest turn-around times when you call for your
Service Request Number. The subwoofer must be
packaged in its original packing box, and must
have the Service Request Number on the box.
Once it’s repaired, we’ll ship it back the same way
in which it was received. This paragraph does not
necessarily apply to non-warranty repair.
Note: You must have a sales receipt from an
Authorized TAPCO Dealer to qualify for a warranty
repair.
Flash From The Past
“Sock it to me!”
– Judy Carne on Rowan & Martin’s Laugh-In, circa 1969