Toshiba ES4 - Manual (Page 33)

Features
Caller Confirmation Prior to Transferring
Stratagy General Description 01/03
21
Caller Confirmation Prior to Transferring
System Availability: All systems
When a caller stays on the line and does not enter any DTMF digits, the system assumes that the
caller is using a rotary telephone and the call is transferred to the operator for assistance. In some
cases, a “no response” call is caused by a caller hang up that has gone undetected by the telephone
system.
Stratagy can be configured to handle both possibilities by asking for oral confirmation from the
caller. Depending on whether there is a response, the call is either transferred to the operator or
disconnected.
Benefit(s)
• Eliminates calls being transferred to the operator when the outside caller has already hung up,
making more effective use of the ports and personnel.
• Makes Stratagy easily adaptable to a variety of different telephone environments.
Call Record (with Strata CTX)
System Availability: All systems
Important! Requires SMDI integration with Strata CTX system.
While on an active call, a station user can record the conversation and store it in a Stratagy voice
mailbox by pressing an optionally programmed
5HFRUG feature key on the telephone.
Note Once the 5HFRUG button is pressed, the Record LED flashes rapidly and there is
approximately a one second interval (in extreme busy conditions, up to five seconds)
before the recording starts and the Record LED changes to the in-use interval flash rate.
To stop recording, the user only has to press the 5HFRUG key again. Recordings can also be
paused and restarted by pressing an optionally programmed 365(6 key on the phone. Users can
be given the ability to have the recordings go to their personal mailbox or to an alternate mailbox.
Benefit(s)
The user can keep a record of important phone calls for reference.
Call Record Over Strata Net
System Availability: Stratagy ES
Important! Requires Toshiba Proprietary Integration, Strata CTX Release 2, and Stratagy ES
Release 4 software.
The Call Record to Remote Voice Mail feature works for users in all Strata CTX nodes within a
Strata Net multi-system networking configuration. Previously, the voice mail Call Record feature
was only available to users in the Strata CTX node hosting the Stratagy ES voice processing
system.
Note The Call Record feature remains only locally supported if the Stratagy voice mail system
is one of the legacy DOS-based platforms, i.e. Stratagy Flash, Stratagy IVP8.