TravRoute Pocket PC 5 - Manual (Page 55)

Technical Support
After registering your software (see p. 92), you're entitled to technical support
and discounts on new versions of CoPilot. Check out ALK’s web site for
technical support documentation and posted answers to common questions. If
the web site does not provide an answer to your question, technical support for
registered users is available during standard business hours (9:00 am-5:00pm
Monday-Friday). You should be at your computer and have your Product Key
Code available when you contact us (your Product Key Code can be found on
the front cover of the printed Quick Start that came with the product).
Please be sure to reach us using the contact information for your region
shown below. We are sorry, but our support staff in ALK’s regional offices
cannot respond to requests for assistance outside the areas they serve.
North America - Web: www.alk.com, E-mail: [email protected],
Fax: 609-252-8166, Phone: 888-872-8768
Europe - Web: www.alk.eu.com, E-mail: [email protected],
Postal: Suite 8, 4 Bloomsbury Square, London WC1A 2RP, UK
Phone: +44 (0)207 404 4222
Australia - Web: www.travroute.com.au/support.html,
E-mail: [email protected], Phone: 03-9855-1498
Return Policy
ALK's 30-Day Money Back Guarantee and Return Policy
We know you'll love our products. If, however, you are not satisfied with any
CoPilot product you purchase directly from ALK, you may return it within 30
days for a refund of the price paid (excludes shipping and handling).
For your return to be accepted:
 You must have purchased directly from ALK. ALK products purchased at
retail locations are only refundable through the retailer under the retailer's
terms and conditions.You will have to contact the individual retailer for their
specific terms and conditions.
 The postmark date on the package must be within 30 days of the original
product ship date.
 If your product contains software, and you have activated the software, you
must first deactivate the software and provide to ALK the deactivation code
(you must activate our software to use it for more than a few days' time).
If your product contains a GPS receiver and it is scratched or otherwise
determined to be non-saleable by ALK, we will deduct a $50 usage fee from the
refund amount.
To return your product, please follow the instructions below:
1. Fill out the return slip that came with your product or create your own
return slip that includes the following information: your name, address,
phone number, date of purchase, e-mail address, reason for return, and (if
applicable) your deactivation code.
2. Repackage your entire product (CDs, GPS receiver, etc.) and include the
return slip inside the package.
3. Send the package to:
ALK Technologies
Attn: CoPilot Returns
1000 Herrontown Road
Princeton, NJ 08540
For your protection, please use UPS, FedEx, or Insured Parcel Post for shipment
of returned products. ALK is not responsible for loss or damage during
shipping.
Your refund will appear on your credit card statement within 4-6 weeks after
ALK's receipt of the returned product.
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