Trilogy Touch Technology Trilogy Touch Monitor - Manual (Page 9)

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B. Warranty Limitation; Exclusion; Exclusive Remedies
This Limited Warranty does not extend to any Monitor that has been damaged; a) during or as a result
of use other than for its normal intended purpose, failure to use the monitor in accordance with the
User’s Manual which accompanies it, misuse, abuse, or negligence; (b) by the use of parts not
manufactured or sold by Trilogy; (c) modifications of t he Monitor; (d) as a result of services by anyone
other than Trilogy or freight damage when returning the monitor to Trilogy or Trilogy’s Service Center; (f)
due to unusual physical or electrical stress or interference, failure or fluctuation of electrical power,
lighting, static electricity, fire, floods, or any acts of God.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, RIGHTS OR CONDITIONS,
EXPRESSLY OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO,
ANY IMPLIED WARRANTY OF MERCH ANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND CIRCUMSTANCES ARISING FOR DEALING, CUSTOM OR THE USAGE OF TRADE. THE
BUYER IS RESPONSIBLE FOR DETERMINING IF THE PRODUCT IS SUITABLE FOR A SPECIFIC
PURPOSE AND/OR MEETS THE BUYER’S PRODUCTION REQUIREMENTS. TRILOGY SHALL
NOT BE HELD LIABLE FOR ANY DAMAGES, INCIDENTAL OR CONSEQUENTIAL, ARISING
FROM OR IN CONNECTION TO THE USE OF THEIR PRODUCTS WHETHER OR NOT IT IS
CONSISTENT WITH ANY OTHER STATEMENT MADE IN THE WARRANTY DOCUMENT.
THIS LIMITED WARRANTY GIVES THE BUYER SPECIFIC LEGAL RIGHTS. THERE MAY ALSO BE
OTHER RIGHTS THAT VARY FROM STATE TO STA TE. BUYERS ARE ADVISED TO CONSULT
APPLICABLE STATE OR PROVINCIAL LAWS FOR FULL DETERMINATION O F RIGHTS.
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C. Trilogy Service Policies
Product service is subject to the following terms and conditions. Customers may contact their dealer or
distributor for their respective service entitlement and policies.
1. Service is available for Monitors purchased and located in the continental United States, Canada,
Alaska, Hawaii and Puerto Rico. Shipments to customers cannot be made to PO Boxes.
Material returned to the Trilogy Service Center may not come via USPS, as not all locations have
parcel delivery.
2. Prior to obtaining service you must contact the Technical Support group. Please have the model
number, serial number, and date of purchase, ready when you call. The serial number (S/N) and
model number are located on the back of the monitor.
3. Products must be out of specification for service. Trilogy Touch Technology is the sole judge.
4. Trilogy Technical Support will attempt to help you resolve your problem over the telephone. During
problem resolution, Trilogy will require your assistance in performing routine diagnostic procedures.
If appropriate, Trilogy will then issue you a Return Materials Authorizations (RMA) number to be
used as a means of identifying the Monitor. NO PRODUCT MAY BE RETURNED FOR ANY
REASON WITHOUT A RMA. FAILURE TO DO SO WILL RESULT IN REFUSED SHIPMENTS.
5. Service must take place by returning the monitor to the designated Trilogy Service Center. The
proper address will be supplied at the time the RMA is issued. DO NOT RETURN PRODUCTS
FOR SERVICE TO THE CORPORATE ADDRESS. You must prepay any shipping charges, export
taxes, custom duties and taxes or any other charges associated with transporting the Monitor. In
addition, you are responsible for insuring the Monitor during shipment. You assume the risk of loss
during shipment. Use the original shipping and packing materials and include a description of the
sym ptoms of the problem. If the original shipping and Packing materials and boxes are not
available, please make sure the monitor is properly packaged and secured inside a shipping
container. THE RETURN MATERIALS AUTHORIZATION (RMA) NUMBER MUST BE PLACED
ON THE EXTERIOR OF THE SHIPPING CONTAINER. PHYSICAL DAMAGE THAT OCCURRED
DURING SHIPMENT IS NOT WARRANTED.
6. RMAs EXPIRE IN 30 DAYS OF ISSUE DEFECTIVE PRODUCTS THAT HAVE A RMA MUST BE
RETURNED WITHIN THAT TIME.
7. Trilogy is not responsible for a monitor shipped to the Authorized Service Center. Products that
arrive physically or cosmetically damaged or scratched, including but not limited to, scratches on
the Monitor, the panel, or bezel, or damage beyond normal usage, will not be eligible for
replacement. In this event, remedial service will be repair and return. PRODUCTS THAT
ARRIVE WITH COSMETIC OR PHYSICAL DAMAGE AT THE AUTHORIZED SERVICE CENTER
FROM AN ADVANCED REPLACEMENT, WILL BE ASSESSED A REPAIR CHARGE.
8. Advance Replacement: Customers that need a replacement monitor as soon as possible to
decrease down time, can arrange for cross shipping using a Credit Card as collateral. The value of
the monitor will be authorized on the customer’s credit card and held as collateral upon the
shipment of the replacement monitor from the Trilogy Service Center. The amount authorized will
be cancelled upon receipt of the defective monitor back from the customer. Shipment will be made
via the most economical ground service. Standard policy terms apply to Advance Replacement
products. Please see above.