Service & spare parts, Customer care – Tricity Bendix WDR 1040 W User Manual

Page 21

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21

Symptom

The door will not open

Possible causes

The programme is still running.

The door lock has not yet released.

Water in the tub: the door cannot be opened if water is present in the
tub.

Spinning starts late or the machine
does not spin

The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.

The machine makes an unusual
noise

The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.

No water is visible in the drum

Machines based on modern technology operate very economically
using very little water without affecting performance.

Service & Spare Parts

In the event of your appliance requiring service, or if

you wish to purchase spare parts, please contact your

local Tricity Bendix Service Force Centre by

telephoning:

0870 5 929929

Your telephone call will be automatically routed to the

Service Force Centre covering your post code area.
For the address of your local Service Force Centre and

further information about Service Force, please visit the

website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you have

read the details under the heading “Something Not

Working”.
When you contact the Service Force Centre you will

need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found

on the rating plate - see picture).

5. The purchase date

Customer Care

For general enquiries concerning your Tricity Bendix

appliance or for further information on Tricity Bendix

products, please contact our Customer Care Department

by letter or telephone as follows:

Customer Care Department
Tricity Bendix
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 950950*

* calls to this number may be recorded for training

purposes.

Mod. ..........

Prod. No. ...........

Ser. No. .........

Mod. ..........

Prod. No. ...........

Ser. No. .........

P0042

The machine does not dry or does

not dry properly

The drying time has not been selected.

The water tap are not turned on.

The drain filter is clogged.

The machine is overloaded.

The selected drying time/section is not suitable for the laundry.

132993190.qxd 11/5/02 10:24 AM Pagina 21 (Nero/Process Black pellicola)

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