USRobotics MAXg User Manual
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has a WAN IP address (such as 235.42.181.5). This IP address indicates whether the router is con-
nected to the cable/DSL modem.
If the router doesn’t have a WAN IP address, select the router’s Internet page and use it to config-
ure the router’s Internet connection. (If you have a DSL modem, you may be required to enter the
login information your ISP provided.)
If the Wireless MAXg Router still cannot obtain a WAN IP address, it is likely there is a problem
with the cable/DSL modem or your ISP.
Step 4: Can your cable/DSL modem connect to your ISP?
If your computer has a connection to your Wireless MAXg Router and the router’s Internet con-
nection is configured correctly, but the router cannot connect to the Internet, it’s possible that the
cable/DSL modem has lost its connection or isn’t functioning properly, or there’s a problem with
your ISP.
1.
Ensure that an Ethernet cable is connected between your router’s WAN port and the cable/
DSL modem’s Ethernet port and that the corresponding LEDs are lighted.
2.
Ensure that your cable/DSL modem is connected to your wall jack. (A cable modem uses a
coax cable, and a DSL modem uses an RJ-11 cable.)
3.
Restart the cable/DSL modem. (There may be a power switch or reset button on the modem
or you may have to unplug/re-plug the modem’s power adapter. Consult your modem’s doc-
umentation.)
4.
After the cable/DSL modem has restarted and connected to your ISP, click the Reboot but-
ton on your router’s Device page.
5.
After the router has finished rebooting, click
Continue to return to the Status page.
If your Wireless MAXg Router now says it’s connected to the Internet and has a WAN IP address,
try to access the Internet. If you still cannot access the Internet, please start at the beginning of
this tutorial to determine the new point of failure. (It’s possible that your wireless connection
needs to be re-established.)
If the Wireless MAXg Router still does not have a WAN IP address, the problem may be with the
cable/DSL modem or your ISP. Please contact your ISP’s Customer Support.