Warwick Voice Mail System - Manual (Page 2)

Voice Mail User’s Guide
(FACILITY NOT AVAILABLE IN RESIDENCES)
Voice Mail User's Guide latest Page 2 of 8
SECTION ONE - INTRODUCTION
The University of Warwick telephone system has a comprehensive Voice Mail system. In its
simplest form, it acts as an answering machine. The system also has many other features, so
once you have got used to it in the simple ‘answering machine’ mode you are encouraged to find
out what else it can do. You are unlikely to use all the features, but by finding out which are useful,
you can save time by making Voice Mail work for you.
The
Voice Mail access number is: 74747
To access your Voice Mailbox from another internal phone:
75800
SECTION TWO - GETTING STARTED
First find out whether your number has been enabled for Voice Mail; that is whether you own a
Voice Mailbox. Using your own phone, dial 74747 and listen to the response and then hang up.
“Hello mailbox <number>”
Shows you have got a Voice Mailbox, but you haven’t yet used it - - it’s a new mailbox.
“Hello <name>”
Shows you have got a Voice Mailbox, and it has already been made ready for use, either
by you, or someone else on your number.
“Welcome to the message centre. Please enter a mailbox number or wait.”
Shows your line does not own a mailbox, contact the Switchboard Supervisor 73800.
2.1 Setting up Your Mailbox
2.1.1 New Mailbox
If the mailbox has not been used before, you need to make it ready for use. Before calling the
Voice Mail again, prepare the following:
A secret passcode A four to ten digit number which you will use in future to gain
access to your stored messages and make changes to your
mailbox. The passcode will initially be the same as your
internal phone number, but the Voice Mail will want you to
choose your own.
A greeting message. It is best to write it down, and practice it a few times. You will
be able to keep re-recording it until you are happy with it. The
Voice Mail system always adds the announcement, “You may
start your message now”, at the end of your greeting.
Announcing your own
name. A recording of you speaking your own name will be made.
This is not used as part of the greeting message, but for when
you access your own mailbox (as an assurance that you have
got through to the right one) and when you leave messages
for someone else.
NB Please see Section Five Voice Mail Etiquette