Warwick Voice Mail System - Manual (Page 4)

Voice Mail User’s Guide
(FACILITY NOT AVAILABLE IN RESIDENCES)
Voice Mail User's Guide latest Page 4 of 8
Once you are familiar with Voice Mail, spare a moment to re-read those sections. In the early
stages you will probably have ignored features like being able to press 1 to pause and play back,
as there were more critical things to learn. Returning to discover these useful little facilities can
save a lot of time. Section 4.1, Make a New Message, covers a useful way of sending a message
to another person’s Mailbox. It is a great time-saver if you want to send the same message to
several people at the same time.
SECTION THREE - ACCESS YOUR MAILBOX
When you want to access your Mailbox, you will need to know your secret passcode. You will be
prompted for it, unless you set it to 0000, meaning it is not passcode protected. Your Mailbox is
simple to access from your own phone, as described below. If you want to access your Mailbox
from outside the University, the best way is to ensure you leave calls to your own number diverted
to your Mailbox (i.e. *3674747 after 5 rings, or *874747 immediately).
3.1 From Your Own Line
• Just dial 74747 and enter your passcode when prompted for it.
3.2 From Another Line
• Dial the special Voice mail number 75800 (not 74747 that would get you to the Mailbox
of the phone’s owner)
• You will hear the announcement, “Welcome to the message centre, please enter a
Mailbox number or wait.” At that stage, key in your own internal phone number.
• You will hear your greeting message played. Key * just as it starts to play. It is
important that you do this immediately the greeting starts to play in order to access your
Mailbox.
• Enter your passcode when prompted for it.
3.3 From Outside the University
• If you left your own line diverted to Voice Mail (either for all calls or no reply) simply call
your own number.
(You can do this from another internal number, or from outside the University).
• If calling from outside, ensure you are using a push button phone which sends tones
(some payphones need you to press # after connection, before they will generate
tones).
Like any other caller to your number, when diverted to your Mailbox, you will hear your
greeting message played.
• Interrupt this with * just as it starts to play in order to access your Mailbox.
• Then enter your passcode when prompted for it.
• If you did not leave your own line diverted to Voice Mail, call the University switchboard
number, 024 7652 3523, and obtain extension 75800 (if you reach the autoattendant,
key 75800 when it says “if you know the extn. No. enter it now”).