Welch Allyn ABPM 6100 - Manual (Page 3)

ABPM 6100 Hardware Manual
DIR 80012720 Ver. B 3 / 30
Warranty, Service, and Spare Parts
Warranty
All repairs on products under warranty must be performed or approved by Welch Allyn.
Unauthorized repairs will void the warranty. In addition, whether or not covered under
warranty, any product repair shall exclusively be performed by Welch Allyn certified service
personnel.
Assistance and Parts
If the product fails to function properly or if assistance, service, or spare parts are required,
contact the nearest Welch Allyn Technical Support Center.
USA 1-800-535-6663
Canada 1-800-561-8797
Latin America (+1) 305-669-9591 South Africa (+27) 11-777-7509
European Call
Center (+353) 469-067-790 Australia (+61) 2-9638-3000
United Kingdom (+44) 207-365-6780 Singapore (+65) 6291-0882
France (+33) 1-60-09-33-66 Japan (+81) 3-5212-7391
Germany (+49) 7477-927-173 China (+86) 21-6327-9631
Before contacting Welch Allyn it is helpful to attempt to duplicate the problem and to check
all accessories to ensure that they are not the cause of the problem.
When calling, please be prepared to provide:
• Product name and model number and complete description of the problem
• The serial number of your product (if applicable)
• The complete name, address and phone number of your facility
• For out-of-warranty repairs or spare parts orders, a purchase order (or credit card)
number
• For parts order, the required spare or replacement part number(s)
Repairs
If your product requires warranty, extended warranty, or non-warranty repair service, please
call first the nearest Welch Allyn Technical Support Center. A representative will assist you
troubleshooting the problem and will make every effort to solve it over the phone, avoiding
potential unnecessary return.
In case the return cannot be avoided, the representative will record all necessary
information and will provide a Return Material Authorization (RMA) number, as well as the
appropriate return address. A Return Material Authorization (RMA) number must be
obtained prior to any return.
Note Welch Allyn does not accept returned products without an RMA.
Packing Instructions
If you have to return goods for service, follow these recommended packing instructions:
• Remove all hoses, cables, sensors, power cords, and ancillary products (as
appropriate) before packing, unless you suspect they are associated with the problem.
• Wherever possible use the original shipping carton and packing materials.
• Include a packing list and the Welch Allyn Return Material Authorization (RMA) number.
It is recommended that all returned goods be insured. Claims for loss or damage to the
product must be initiated by the sender.