Xantrex Technology XC1524 - Manual (Page 77)

975-0187-01-01 WA–3
WARNING: LIMITATIONS ON USE
Please refer to your product user manual for limitations on uses of the product. Specifically, please note that the
Xantrex Battery Charger is not intended for use in connection with life support systems and Xantrex makes no
warranty or representation in connection with any use of the product for such purposes.
Xantrex Technology, Inc.
8999 Nelson Way
Burnaby, British Columbia
Canada
V5A 4B5
Return Material Authorization Policy
If your product requires warranty service, please contact your dealer first. If you are unable to contact your dealer,
or your dealer is unable to provide service, contact Xantrex.
Before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number and
the correct factory "Ship To" address. Product shipments will be refused and returned at your expense if they are
unauthorized returned without an RMA number clearly marked on the outside of the shipping box, if they are
shipped collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference and be
prepared to supply:
•
The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
When you ship:
1. Package the unit safely, preferably using the original box and packing materials. Please ensure that your product is shipped
fully insured in the original packaging or equivalent. This warranty will not apply where the product is damaged due to
improper packaging.
2. Include the following:
•
The RMA number supplied by Xantrex Technology Inc clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours
• A brief description of the problem
Please contact Xantrex for details of the freight policy for your country of purchase. For United States and Canada
returns, ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product to a Xantrex facility in North America from outside of the USA or Canada: In
addition to the above, you MUST include return freight funds and are fully responsible for all documents, duties,
tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC): A Xantrex return material
authorization (RMA) number is not required. However, you must contact the ASC prior to returning the product or
presenting the unit to verify any return procedures that may apply to that particular facility.
XC_Charger_Owner.book Page 3 Friday, August 12, 2005 3:23 PM