Xantrex Technology FREEDOM SW 3000 - Manual (Page 79)

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Warranty and Return Information
Warranty
What does this warranty cover and how long does it last? This
Limited Warranty is provided by Xantrex Technology Inc. (“Xantrex”) and
covers defects in workmanship and materials in your Freedom SW 3000
Inverter/Charger. This warranty period lasts for 24 months from the date of
purchase at the point of sale to you, the original end user customer, unless
otherwise agreed in writing (the “Warranty Period”). You will be required
to demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the
unexpired portion of the Warranty Period. Subsequent owners also require
original proof of purchase as described in “What proof of purchase is
required?”
What will Xantrex do? During the Warranty Period Xantrex will, at
its option, repair the product (if economically feasible) or replace the
defective product free of charge, provided that you notify Xantrex of the
product defect within the Warranty Period, and provided that Xantrex
through inspection establishes the existence of such a defect and that it is
covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in
performing warranty repair and building replacement products. Xantrex
reserves the right to use parts or products of original or improved design in
the repair or replacement. If Xantrex repairs or replaces a product, its
warranty continues for the remaining portion of the original Warranty
Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from
repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and
return shipment to the customer via a Xantrex-selected non-expedited
surface freight within the contiguous United States and Canada. Alaska,
Hawaii and outside of the United States and Canada are excluded. Contact
Xantrex Customer Service for details on freight policy for return shipments
from excluded areas.
How do you get service? If your product requires troubleshooting or
warranty service, contact your merchant. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact Xantrex
directly at:
Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products,
Xantrex maintains a network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be repaired at one
of these facilities.
Telephone: 1 800 670 0707 (toll free North America)
1 408 987 6030 (direct)
Fax: 1 800 994 7828 (toll free North America)
Email: [email protected]
Website: www.xantrex.com