Aqua-Pure CWS150MECJ - Manual (Page 15)

5-1
SECTION 5: CONTROL VALVE TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
1. Timer does not display time of day
A. AC Adapter unplugged A. Connect power
B. No electric power at outlet B. Repair outlet or use working outlet
C. Damaged AC Adapter C. Replace AC Adapter
D. Damaged PC Board D. Replace PC Board
2. Timer does not display correct time
of day
A. Switched outlet A. Use uninterrupted outlet
B. Power outage B. Reset time of day
C. Damaged PC board C. Replace PC board
3. No softening/fi ltering display when
water is fl owing
A. Bypass valve in bypass position A. Put bypass valve in service position
B. Meter connection disconnected B. Connect meter to PC board
C. Restricted/stalled meter turbine C. Remove meter and check for rotation or foreign material
D. Damaged meter D. Replace meter
E. Damaged PC board E. Replace PC board
F. Meter wire not securely installed into connector. F. Verify meter wire installed securely into three pin connector labeled
METER.
4. Control Valve regenerates at wrong
time of day
A. Power outages A. Reset control valve to correct time of day
B. Time of day not set correctly B. Reset to correct time of day
C. Time of regeneration incorrect C. Reset regeneration time
D. Control valve set at “ON” (which initiates an immediate
regeneration). D. Check program setting and reset to NORMAL (for a delayed regen-
eration time.
E. Control valve set at “NORMAL + on 0” (delayed and/or
immediate. E. Check program setting and reset to NORMAL (for a delayed regen-
eration time.
5. ERROR followed by code number
Error Code 1001 - Unable to recognize start of
regeneration
Error Code 1002 - Unexpected stall
Error Code 1003 - Motor ran too long, timed out
trying to reach next cycle position
Error Code 1004 - Motor ran too long, timed out
trying to reach home position
If other Error Codes display, contact the factory
A. Control valve has just been serviced or unplug power
source jack (black wire) and plug back in to reset control
valve. A. Press NEXT and REGEN for 3 seconds
B. Foreign matter is lodged in control valve B. Check piston and spacer stack assembly
C. High drive forces on piston C. Replace piston(s) and spacer stack assembly
D. Control valve piston not in home position seconds D. Press NEXT and REGEN for 3 seconds or unplug power source jack
(black wire) and plug back in to reset control valve
E. Motor not inserted fully to engage pinion, motor wires
broken or disconnected, motor damaged E. Check motor and wiring. Replace motor if necessary
F. Drive gear label dirty or damaged, missing or broken
gear F. Replace or clean drive gear
G. Drive bracket incorrectly aligned to back plate G. Reseat drive bracket properly
H. PC board is damaged H. Replace PC board
I. PC board incorrectly aligned to drive bracket I. Ensure PC board is correctly snapped on to drive bracket
6. Control valve stalled in regeneration
A. Motor not operating A. Replace motor
B. No electric power at outlet B. Repair outlet or use working outlet
C. Damaged AC Adapter C. Replace AC Adapter
D. Damaged PC board D. Replace PC board
E. Broken drive gear or drive cap assembly E. Replace drive gear or drive cap assembly
F. Broken piston retainer F. Replace drive cap assembly
G. Broken main or regenerant piston G. Replace main or regenerant piston
7. Control valve does not regenerate
automatically when “REGEN” button
is depressed and held
A. AC Adapter unplugged A. Connect AC Adapter
B. No electric power at outlet B. Repair outlet or use working outlet
C. Broken drive gear or drive cap assembly C. Replace drive gear or drive cap assembly
D. Damaged PC board D. Replace PC board
8. Control valve does not regenerate
automatically but does when “REGEN”
button is depressed
A. Bypass valve in bypass position A. Put bypass valve in normal operating position
B. Meter connection disconnected B. Connect meter to PC board
C. Restricted/stalled meter turbine C. Remove meter and check for rotation or foreign matter
D. Damaged meter D. Replace meter
E. Damaged PC board E. Replace PC board
F. Set-up error F. Check control valve set-up procedure
G. Meter wire not security installed into connector. G. Verify meter wire installed securely into three pin connector labeled
METER.