Common difficulties and remedies, Troubleshooting – GE Industrial Solutions Easy View User Manual
Page 21
Tyco Electronics EasyView Software for the Galaxy Controller
Issue 8 January 2008
Troubleshooting - 15
Troubleshooting
Common
Difficulties and
Remedies
The following are common difficulties and possible remedies when
trying to connect to a site using EasyView:
Selected communication port not responding, i.e., you do not see any
response from the port when EasyView is sending the connect strings.
•
Wrong Comm Port selected in the Serial Port Setup screen. Select
correct port.
•
Not enough pause between commands. Commands are being
transmitted too fast before any response could be checked. Enter
the complete response that is received from the port or increase
pause in the Serial Port Setup screen.
•
Your modem does not recognize these connect strings. Refer to
your modem manual and enter appropriate connect strings.
•
Close other applications using the same port.
The connection to the site cannot be completed.
•
Wrong phone number in the Site setup screen.
•
Missing access code, such as 9, #7, etc., with the Dial Prefix in the
Serial Port Setup screen.
•
Double access codes. The access code is included with the phone
number and with the Dial Prefix.
•
Not enough time for connection to establish. Increase the timeout in
the connect string of the Serial Port Setup screen.