GE Industrial Solutions Easy View - Manual (Page 9)

Tyco Electronics EasyView Software for the Galaxy Controller
January 2008 Issue 8 Software Maintenance Agreement - 3
Software Maintenance Agreement
Attachment to the Limited Use Software License Agreement
Maintenance
(a) During the one-year period following delivery of SOFTWARE to LICENSEE, Lineage Power will furnish maintenance to
LICENSEE at no additional charge in the form of telephone support and, from time to time, updates for SOFTWARE. After
expiration of such period, such maintenance will be furnished subect to the fees specified in the section, “Maintenance Fee.”
(b) Lineage Power will furnish such telephone support during regular business hours (8:00 a.m. to 5 p.m. U.S. Central Time,
excluding weekends and holidays) to two (2) employees of LICENSEE identified in writing to Lineage Power. Such telephone
support shall be for LICENSEE to report problems to Lineage Power and for Lineage Power to disseminate user information and
furnish a reasonable amount of assistance to LICENSEE in using SOFTWARE. Telephone support will be furnished only for
the then-current version of SOFTWARE (such support for the previous version will be discontinued ninety (90) days after a new
version is delivered to LICENSEE) when used on a single processor. The telephone number for such support will be furnished
to LICENSEE.
(c) Updates to SOFTWARE may include minor enhancements and/or revisions to correct known problems. Appropriate
documentation will be included in updates. One copy of each update will be furnished to LICENSEE.
(d) Lineage Power may discontinue furnishing maintenance for licensed SOFTWARE upon one (1) year’s written notice to
LICENSEE.
Maintenance Fee
(a) For the furnishing of maintenance during the second year, as specified in the “Maintenance” section, LICENSEE shall pay
to Lineage Power a fee, based on fifteen percent (15) of the then-current published SOFTWARE price. Such fee for the second
year shall be payable within thirty (30) days after expiration of the first one-year period specified in the “Maintenance” section.
(b) If LICENSEE reinstates the furnishing of maintenance following a lapse of such prior maintenance, LICENSEE shall pay all
prior fees due for the time period that maintenance was not furnished, plus an additional reinstatement fee to be specified by
Lineage Power.
(c) If maintenance is not taken, LICENSEE may upgrade to the then-current release of SOFTWARE which corresponds to the
SOFTWARE, at a fee which shall be twenty-five percent (25%) of the then-current published price for the licensing of
SOFTWARE.
No additional maintenance or training, excluding that maintenance and training provided for under the contract, the Limited Use
Software Agreement of this SOFTWARE maintenance agreement, shall be provided unless it is pursuant to a new and separate
purchase order or contract.
In order to receive support, LICENSEE must sign and return this agreement to
Lineage Power Customer Service
3000 Skyline Drive
Mesquite, Texas 75149 USA
I have read all of the terms and conditions of this license and accept them for the users at my company.
By______________________________________________Date_____________________________________
Print Name_______________________________________Title_____________________________________
Signature_________________________________________Company_________________________________