CognitiveTPG B780 - Manual (Page 18)

Chapter 3: Setting up the Printer
B780 UG00001 B 10/06 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide
13
Returning a printer
Follow these instructions if you need to return a printer
for servicing.
If you are sending the printer to TPG for repair, call
TPG for a Return Material Authorization number
(RMA#) . Call (877) 209–0156 in USA
or
E-mail: [email protected]
or
Go to the TPG Web site at www.tpgprinters.com. Be
prepared to answer questions concerning shipping
and billing. Request an RMA process be sent to you,
if required.
1.
Pack the printer as follows:
Remove the ribbon cassette.
Place the two cardboard supports on the slip
table, as shown on the left below.
Place the printer in the corrugated pack
below), place the packed printer in the box
(not shown) and secure the box with packing
tape.
2.
a.
b.
c.
Write the RMA# on the outside of the box and send
the printer to the following address, according to
the
RMA process:
TPG Repair Center
2722 S. Fairview St.
Santa Ana, CA 92704
U.S.A.
RMA # 123456 (example)
3.
A776 Unpack left side.eps