CognitiveTPG CRx - Manual (Page 5)

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Chapter 1: Welcome
Chapter 1: Welcome
Congratulations on the purchase of a CognitiveTPG Compact Industrial C Series thermal
label printer. With its 2-year warranty, mid-range performance, and customer service,
the printer will provide you continuous label printing with very little downtime and at
the highest quality. CognitiveTPG is committed to providing a high-performance and
reliable user experience.
The following list of documents are located on the CognitiveTPG Web site at
www.CognitiveTPG.com under the Download section:
This User’s Manual: Provides information on how to install the printer and includes all
necessary user support information.
Quick Start Guide: The Quick Start Guide provides illustrated Cxi and Ci high-level
printer setup information including media loading, ribbon loading for thermal transfer
models, and software/drivers installation instructions. A printed copy of this document
is provided with every C Series printer. Chapter 2 of this User’s Manual provides further
instructions on setting up your Cxi and Ci printers.
Programmer’s Guide: The Programmer’s Guide provides information about how
to program all CognitiveTPG printers. For up-to-date firmware release notes and to
download the most recent firmware required for the Cxi and Ci printers visit: http://
www.cognitivetpg.com/resources_Firmware.aspx
Ethernet Printer Information: The Ethernet Printer Information provides information
for configuring and troubleshooting the internal Ethernet print server. The Ethernet
Printer Information is a section of the Programmer’s Guide.
Printer Drivers (Microsoft Windows® only): Printer drivers required for the C Series
printers are provided available online at www.CognitiveTPG.com under the Download
section.
Media Guide: To ensure full printhead warranty on all C Series printers, CognitiveTPG
requires the use of CognitiveTPG approved media. For more information on
CognitiveTPG’s approved media, please call 800.732.8950 or 303.586.8358 or go to
www.CognitiveTPG.com.
Marketing and Sales Support: The CognitiveTPG Web site (www.CognitiveTPG.com)
has additional information and sales support such as product brochures, presentations,
and product images. The files are available in many formats for easy-to-use downloads.
For additional help, contact the marketing department at 800.732.8950 ext. 1 or e-mail
[email protected].
Support: For technical support, please contact the Technical Support Team by calling
toll free at 800.732.8950 ext. 4 or directly at 607.274.2500 ext. 4. Or e-mail support@
CognitiveTPG.com.