CTI Products TurboVUi Dispatch Client Software - Manual (Page 40)

TurboVUi Dispatch Software Installation and Configuration Guide
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T
ROUBLESHOOTING
C ONNECTIONS TO IP G ATEWAYS
TurboVUi Dispatch Client cannot connect to Control Station Radio
Possible Cause
IP connection is not possible between Dispatch Client PC and TurboVUi IP Gateway. To verify, view the status of
connections using the
Manage Devices window, found under the Options menu.
Corrective Actions
If “Gateway not found” is indicated in the Manage Devices window, verify the following:
1. Is IP Gateway powered up?
2. Is IP Gateway connected to the LAN?
3. Is data activity LED flashing on the Ethernet connector on the rear of the IP Gateway?
4. Is the IP Address and Port listed correctly in the Manage Devices window?
5. If Dispatch PC and IP Gateway are on the same IP Subnet, does the “Ping” command from the Dispatch PC
result in “Reply from …”?
6. If Dispatch PC and IP Gateway are not on the same IP Subnet, has port forwarding been configured correctly
in the connecting firewall?
Possible Cause
IP connection is not possible between IP Gateway and XPR4550 control station radio. To verify, view the status of
connections using the
Manage Devices window, found under the Options menu.
Corrective Actions
If “Radio Version” is not indicated, verify the following:
1. Is radio powered up?
2. Is radio connected to IP Gateway using the USB connector on cable S2-61431?
3. Does using an alternate USB port on the IP Gateway solve the issue?
4. Are the IP Gateway and Control Station Radio configured for different IP Subnets? If not, see TurboVUi
System Planner S2-61645 for IP address schemes of various radio system types.
A UDIO
Audio from Subscriber Radios cannot be heard at the Dispatch PC
Possible Cause
Control Station radio is not receiving audio from subscriber radio.
Corrective Action
Increase the volume level on the Control Station radio. Is audio from a subscriber radio heard at the Control
Station radio? If not, check radio system for causes. If audio is heard, then continue with other Possible Causes
listed below.
Possible Cause
IP Gateway is not connected to Control Station Radio.
Corrective Action
Ensure that radio is connected to IP Gateway using the DE-9 connector on cable S2-61431.