CTI Products TurboVUi Dispatch Client Software - Manual (Page 43)

TurboVUi Dispatch Software Installation and Configuration Guide
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Possible Cause
Audio playback device such as speakers or headset is not configured and listed in the Audio Presets of the Options
menu.
Corrective Action
From the Edit mode, configure Audio Presets for speakers or headset.
M ANAGE D EVICES W INDOW
Times reported by IP Gateways are not synchronized
Possible Cause
A time server has not been configured correctly.
Corrective Action
See Install Time Server (if needed) on Page 11 of this document.
PTT D EVICES
USB PTT Device does not activate the on-screen PTT button
Possible Cause
PTT device is not connected to the Dispatch Client PC.
Corrective Action
Ensure that PTT device is connected to Dispatch Client PC.
Possible Cause
Dispatch Client is not configured for PTT device.
Corrective Action
Configuration for USB PTT devices can be found when in the Edit mode by clicking Dispatch Settings under
the Options menu, then choosing the USB Devices folder.
PTT Device initiates a call, but call ends abruptly after 3 seconds
Possible Cause
Transmit audio is not being received by TurboVUi IP Gateway.
Corrective Action
Ensure that microphone is connected to PC, and is selected in the Audio Presets list, found in the Options
menu.