Atek electronic Secure Password Organizer LG10B - Manual (Page 48)

Logio User’s Manual, page 
Frequently Asked Questions
Q: If I forget my master passcode, or if I want to delete all my records, can I just reset
my Logio?
A: Your Logio does not have a reset button because we do not want you to
accidentally reset it and lose all your data and because we do not want the finder
of a lost Logio to be able to use it and therefore have less incentive to return it to
its owner. However, you can delete as many individual records as you want to, one
at at time.
Q: Are there any “back door” ways for Atek to get into my Logio and see my data?
A: Not only would we not want to do that, but also we cannot. Even though we know
the security architecture of the product, your master passcode protects your data.
Your data is encrypted and we have no way to decrypt it.
Q: Why does it sometimes take a few seconds to save edited or new records or to
search for records?
A: Logio uses sophisticated encryption algorithms to protect your data. The more
records you have, the more processing effort it takes to do these encryption
operations. The screen will display the message “Please wait…” while processing.
Q: One or more records are missing. What happened to the record(s)?
A: Perhaps you did not properly save the record or you accidentally deleted it.
Another possibility is that there was a memory writing error in the Logio
hardware. If such an error is detected, the record is skipped and will no longer
display and you will need to recreate it. Such errors should be extremely rare.
Q: What should I do if my Logio gets stuck (“hangs”, “locks up”)?
A: With all electronic devices, electrostatic discharges and unexpected input could
cause lockups. Although this should be a rare occurrence, if this happens with
your Logio (and we would appreciate you reporting the details of the situation to
our technical support department if it does), you can remove the battery and then
put it back in and that should in most circumstances resolve the problem. Note
that data loss or corruption can also result from such lockups -- read the next FAQ
topic for information about backup records.
Q: Is there a way to back up my records or create a duplicate Logio with the same
Frequently Asked Questions