Multichannel Systems Portable_ME-System Manual - Manual (Page 29)

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8 Appendix
8.1 Technical Support
Please read the chapter "Troubleshooting" of the manual first. Most problems are caused by minor
handling errors. Contact your local retailer immediately if the cause of trouble remains unclear. Please
understand that information on your hardware and software configuration is necessary to analyze and
finally solve the problem you encounter. Please keep information on the following at hand:
 Description of the error (the error message text or any other useful information) and of the context in which
the error occurred. Try to remember all steps you had performed immediately before the error occurred.
The more information on the actual situation you can provide, the easier it is to track the problem.
 The serial number of the device. You will find it on the backside of the housing. Or you can see the serial
number when starting MC_Rack. Click Edit > Data Source Setup > Data Source. The serial number will be
displayed in the right drop down menu.
 The amplifier type and serial numbers of the connected amplifiers. You will find them on the devices.
 The operating system and service pack number of the connected computer.
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of the connected
computer. This information is especially important if you have modified the computer or installed new
hard- or software recently.
 The version of the recording software. On the "Help” menu, click "About" to display the software version.