Appendix c - product support, C - p, Ppendix – ADC ACE-COM L1 User Manual
Page 29: Roduct, Upport
LTPH-UM-1088-02, Issue 2
Appendix C - Product Support
ThinMux Chassis
January 3, 2002
19
A
PPENDIX
C - P
RODUCT
S
UPPORT
ADC Customer Service Group provides expert pre-sales and post-sales
support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting
the ADC Technical Assistance Center (TAC).
Sales Assistance
800.366.3891 ext. 73000 (USA and
Canada) or 952.917.3000
Fax: 952.917.3237
•
Quotation Proposals
•
Ordering and Delivery
•
General Product Information
Systems Integration
800.366.3891, ext. 73000 (USA and
Canada) or 952.917.3000
•
Complete Solutions (from concept to
installation)
•
Network Design and Integration Testing
•
System Turn-Up and Testing
•
Network Monitoring (upstream or downstream)
•
Power Monitoring and Remote Surveillance
•
Service/Maintenance Agreements
•
Systems Operation
BIA Technical Assistance Center
800.638.0031 or 714.730.3222
Fax: 714.730.2400
Email: [email protected]
•
Technical Information
•
System/Network Configuration
•
Product Specification and Application
•
Training (product-specific)
•
Installation and Operation Assistance
•
Troubleshooting and Repair/Field Assistance
Online Technical Support
•
www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications
•
www.adc.com/library1/
Product Return Department
800.366.3891 ext. 73748 (USA and
Canada) or 952.917.3748
Fax: 952.917.3237
Email: repair&[email protected]
•
ADC Return Material Authorization (RMA)
number and instructions must be obtained
before returning products.
All 800 lines are toll-free in the USA and Canada.