Apple MacBook Pro 17-inch (original, Core 2 Duo, 2.4GHz, Late 2007 CTO, Early 2008, and Late 2008) - Manual (Page 166)

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Steps 166
Inform the User
Include in the case notes all that you have done. The customer may like a copy of any diagnostic
reports.
Important: For any unit you send on to a repair center, include the CompTIA code, symptoms,
steps to reproduce, and troubleshooting steps you have completed thus far in the Service
Instructions section of GCRM and/or GSX. (Service Instructions are also known as FAI notes.)
Complete Administrative Tasks
There are no particular administrative tasks for this product, other than those required by the
internal policies of your business or agency.