ID Innovations Bar code Mini Decoder - Manual (Page 46)

Appendices
46
Appendix-D Troubleshooting and Error Beeps
Troubleshooting
Problem: My computer beeps and some of my bar code data is missing.
Cause: The decoder's transmit speed is too fast.
Solution: Slow down the decoder's transmit speed.
Problem: Some of the characters of my bar code are garbled or incorrect.
Cause: The decoder's Keyboard Country setting does not match the computer's keyboard setup.
Solution: Set the decoder's Keyboard Country to the same setting as the keyboard on your computer.
Problem: My bar code cannot be read by the decoder.
Cause: The decoder for the bar code you are attempting to read is turned off.
Solution: Enter Setup Mode using the CTRL+F2+SHIFT+BACKSPACE key sequence, press F2, select the DECODERS
ON/OFF group, cursor down each decoder and set it to on. Press CTRL+ESC to exit configuration and save changes
and attempt to read the bar code. You may also use the Bar Code Type ID to determine the type of the bar code that
was just read.
- OR -
Cause: Your bar code is possible encoded incorrectly.
Solution: Call technical support for assistance.
- OR -
Cause: The decoder is damaged or is no longer functioning.
Solution: Call technical support for assistance.
Problem: My computer gets a keyboard error while booting up.
Cause: The decoder is damaged or is no longer functioning.
Solution: Disconnect the decoder from your computer and use your keyboard only. Reboot your computer. If your
computer still gets a keyboard error, then the problem may not be the decoder. Call technical support for assistance.
Problem: My Caps Lock LED on my keyboard flickers when I read a bar code.
Cause: The Keyboard Country that you are using requires shifting in and out of the Shift Lock mode to send the data properly.
Solution: This is normal operation. You can reduce the flickering and speed the data transmit by sending numerics as
keypad numerics, or setting the Keyboard Country to UNIVERSAL mode.
Problem: I can't activate the Setup Mode on the decoder.
Cause: The decoder is currently configured to lockout the Setup Mode after a bar code is read.
Solution: Turn the power off and then back on to your computer, and reenter the Setup Mode before reading any bar
codes.
- OR -
Cause: The keyboard that you are using does not work properly when you hold down the Left-Control and Caps Lock keys.
Solution: Use the alternate programming key sequence: Left-Control, F2, Right-Shift, and Backspace.
Problem: The decoder beeps, but no data is displayed on my computer.
Cause: The decoder is set to strip the same number of characters as there are in your bar code.
Solution: Reconfigure the decoder to not strip characters from the bar code.
- OR -
Cause: The decoder is configured to send the numeric data as KEYPAD NUMERICS, or the Keyboard Country setting is set
to UNIVERSAL.
Solution: Reconfigure the decoder to Send Numerics As MAIN KEYBOARD KEYS and set the Keyboard Country
setting to the country setting of your computer.
Problem: My programmable keyboard fails to program when the decoder is installed.
Cause: The decoder responds to valid keyboard commands from the computer. Most programmable keyboard software
programs send characters to the keyboard that are not valid commands.
Solution: Remove the decoder from the computer before programming your keyboard.