Watlow EZ-ZONE RMC User Manual
Page 3
repair or evaluation. Make sure the RMA number is on the
outside of the carton and on all paperwork returned. Ship on a
Freight Prepaid basis.
3. After we receive your return, we will examine it and try to
verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a repair order,
replacement order or issue credit for material returned. In cases
of customer misuse, we will provide repair costs and request a
purchase order to proceed with the repair work.
5. To return products that are not defective, goods must be in new
condition, in the original boxes and they must be returned with-
in 120 days of receipt. A 20 percent restocking charge is applied
for all returned stock controls and accessories.
6. If the unit cannot be repaired, you will receive a letter of expla-
nation. and be given the option to have the unit returned to you
at your expense or to have us scrap the unit.
7. Watlow reserves the right to charge for no trouble found (NTF)
returns.
This EZ-ZONE RMC User’s Guide is copyrighted by
Watlow Electric, Inc., © December 2013 with all rights
reserved.
EZ-ZONE RM is covered by U.S. Patent No. 6,005,577
and Patents Pending