Milestone Smart Client 3.6 - Manual (Page 16)

Milestone XProtect Smart Client 3.6; User’s Manual
If you have logged in for the first time, you need to determine whether any views exist.
Views determine how video from cameras are displayed in the Smart Client, and are thus
required in order to be able to use the Smart Client.
One or more views may already have been created for you, or you may need to create
views yourself. Read more about views, including how to determine if any views have
already been created for you, in Views on page 20.
Logging In on Different Computers
Your user settings are stored centrally on the surveillance system server. This means that your
login can be used on any computer that has a Smart Client installed.
If You Get a Login Error Message
If a problem or other issue occurs during login to the Smart Client, you will see one of the following
error messages:
Error Message Description
You do not have access to
any part of the application
(live, browse or setup).
Please contact the system
administrator.
Issue: You currently have no access rights to any part of the
Smart Client, therefore you cannot log in to the Smart Client.
What to do: Consult your surveillance system administrator,
who will be able to change your access rights if required.
Failed to connect.
Maximum number of
clients are already
connected.
Issue: The maximum number of remote access clients
allowed to connect to the surveillance system server
simultaneously has been reached.
What to do: If possible, wait for a while before connecting
again. If access to the surveillance system is urgent, contact
your surveillance system administrator who may be able to
extend the allowed number of simultaneously connected
clients.
Failed to connect. Please
check the server address.
Issue: It was not possible to connect to the surveillance
system server at the specified server address.
What to do: Verify that you have typed the correct server
address. Bear in mind that the http:// prefix as well as a port
number is typically required as part of the server address
(example: http://123.123.123.123:80, where :80 indicates
the port number). Consult your surveillance system
administrator if in doubt.
Failed to connect. Please
check the username and
password.
Issue: It was not possible to log in to the Smart Client with
the specified user name and/or password.
What to do: Verify that you have typed your user name
correctly, then re-type your password to ensure it does not
contain errors. Bear in mind that user names as well as
passwords may be case sensitive (i.e. there is a difference
www.milestonesys.com Page 16 Logging In to the Smart Client