Brother DS-720D User Manual
Page 51
Troubleshooting
46
8
My scanned image is
missing.
The Document Guides are not adjusted
to fit the width of the document.
Adjust the Document Guide to fit the width of the
document.
The settings are not suitable for your
document. For example, a A4 docu-
ment was fed when Letter was selected
as document size.
Make sure the document size settings are suitable
for your document.
For Windows
®
: see Paper settings on page 18.
For Macintosh: see Paper settings on page 28.
The scan speed is too
slow.
The resolution is not suitable for your
document.
Decrease the scanner resolution.
For Windows
®
: see Image settings on page 17.
For Macintosh: see Image settings on page 25.
My scanner is con-
nected but it will not
feed my document or
do anything else.
Your document is not set correctly.
Insert your document until you feel the top edge of
the document touch the inside of your scanner.
Your document is too thin or too thick.
Check that your document is acceptable (see Doc-
ument Specifications on page 6).
If your document is not the problem:
1. Confirm that the Micro USB Cable connecting
your scanner to your computer is properly con-
nected.
2. Re-install the scanner driver from the DVD-ROM.
The scanner’s top cover is open.
Close the top cover and start scanning again.
The document is
jammed.
Causes may vary.
Open the scanner’s top cover and gently pull out
the document. Make sure that no piece of paper re-
mains in the scanner.
Your document is not acceptable for the
machine (for example, if the paper is
too long).
Make sure your document is acceptable for the
machine (see Document Specifications on
page 6).
Use the supplied Carrier Sheet (see Loading the
Carrier Sheet on page 10).
My scanner gets
warm.
It is normal for your scanner to emit a
small amount of heat after prolonged
use.
If there is a strange smell coming from the scanner
or the scanner feels a little bit hot to the touch, im-
mediately remove the Micro USB Cable from your
scanner and computer.
Difficulty
Cause
Suggestions