Brother MFC-J835DW - Manual (Page 31)

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Error messages
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As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an
error message. The most common error messages are shown below.
You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest
FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Troubleshooting
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Error Message Cause Action
Network connection failed.
Verify that the network
connection is good. The machine is not connected to a
network.  Verify that the network connection
is good.
 If the Web button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection failed to server.
Check network settings. Network or server settings are
incorrect.
There is a problem with the network or
server.
 Confirm that network settings are
correct, or wait and try again later.
 If the Web button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection failed to server.
Wrong Date&Time. Date and time settings are incorrect. Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
setting may be incorrect.
Authentication is invalid.
Reissue temporary ID, and
register account again. The authentication information saved
in the machine that is needed to
access the service has expired or is
invalid. Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine. (Applying for Brother Web
Connect Access on page 7 and
Registering and deleting accounts on
the machine on page 9)
Failed to upload.
Unsupported file or corrupt
data. Confirm data of file. There is a problem with the file you
are trying to upload, such as one of
the following:
 The file exceeds the service's limit
on number of pixels, file size, etc.
 The file type is not supported.
 The file is corrupted.
The file cannot be used.