Troubleshooting guide – LG LTC20380ST User Manual

Page 28

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27

Problem

Possible Causes

Solutions

The refrigerator

seems to make

too much noise.

The sounds may be normal for your

refrigerator.

Refer to the Understanding Sounds You May

Hear section for more information.

The icemaker is

not producing

ice or not

enough ice.

New installation.

Wait 12 to 24 hours after icemaker

installation for ice production to begin. Wait

72 hours for full ice production.

The refrigerator is not connected to a water

supply or the supply shutoff valve is not

turned on.

Connect refrigerator to the water supply and

turn water shutoff valve fully open.

Reverse osmosis water filtration system is

connected to your cold water supply.

Reverse osmosis filtration systems can reduce

the water pressure below the minimum

amount and result in icemaker issues. (Refer to

Water Pressure section.)

Kink in the water source line.

A kink in the line can reduce water flow.

Straighten the water source line.

Ice demand has exceeded storage capacity. The icemaker will produce approximately 95

cubes in a 24 hour period.

NOTE: An extra ice bucket is provided in

the freezer section for additional storage

capacity.

The icemaker is not turned on.

Locate the icemaker ON/OFF switch and

confirm it is in the ON (I) position.

There is something on the ice-detecting

sensor.

Foreign substances or frost on the icedetecting

sensor can interrupt ice production.

Make sure the sensor area is clean at all times

for proper operation.

The temperature setting for the freezer is

too warm.

The recommended temperature for the freezer

compartment for normal ice production is

0°F. If the freezer temperature is warmer, ice

production will be affected.

The doors are opened often.

If the doors of the unit are opened often,

ambient air will warm the refrigerator which

will prevent the unit from maintaining the

set temperature. Lowering the refrigerator

temperature can help, as well as not opening

the doors as frequently.

The doors are not closing properly.

If the doors are not properly closed, ice

production will be affected. See “Doors will

not close completely” in the Troubleshooting

section for more information.

Refrigerator or

Freezer section

is too cold.

Controls are not set correctly for conditions. If the temperature is too cold, raise the

temperature setting one increment at a time

(refer to the Setting the Controls section).

When changing control settings, wait 24 hours

before making additional adjustments.

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE

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