LG WM3570HWA - Manual (Page 42)

42 TROUBLESHOOTING
TROUBLESHOOTING
Checking error messages
If the following message appears on the display, check the following and take the appropriate corrective action.
Message Possible Causes Solutions
Item of clothing has gathered on one side of the tub.
y There are not enough items in the machine.
y Items are tangled or bunched, or load is too small.
y Did you wash a stuffed animal, a mat, or knitwear?
y Did you wash two different blankets together?
y Rearrange items to help balance the load.
y Stuffed animals or mats can become unbalanced
during spinning and the washing machine may fail to
drain. Rearrange the knitwear to help balance the load
and drain it again.
y Put one blanket in at a time.
Water is not supplied or the water pressure is low
y Is the faucet turned off?
y Is the water supply stopped or the faucet frozen?
y Is the water pressure low or is an inlet filter clogged?
y Is the water line properly connected with the cold
water inlet?
y Is the water line pinched or bent?
y Turn on the faucets.
y If a faucet is frozen, thaw it with warm water.
y If the inlet filter is clogged, clean it. (see page 39 )
y Connect the water line properly with the cold water
inlet. (see page 14)
y Check that the water lines are not pinched or bent.
Take extra care that water lines are not twisted or
pinched by other objects.
Water line leaks in connection
y Are the water lines connected with the faucets
properly?
y Connect the water lines properly with the faucets. (see
page 14)
The tub does not rotate
•
Is the door completely closed and locked? Is the door
area free from clothing or other items?
y Clear door area and make sure door is closed and
locked. If the message keeps appearing, unplug the
power and contact your nearest LG service center.
The washing machine drains slowly or not at all Is the
drain hose installed over 3 1/4 feet (1 m) beyond the end
of the elbow bracket?
y Is the drain hose pinched or clogged inside?
y Is the drain hose frozen?
y Is the drain hose clogged with foreign objects?
y Lower the drain hose within 3 feet below the end of
the elbow bracket.
y Place the drain hose on a smooth surface to prevent
bending.
y If the drain hoses are frozen, thaw them in warm
water.
y Open the drain pump plug cap and remove the dirt.
A power failure has occurred.
y Press A to turn off the washing machine and press it
again to turn it on.
Control Error. y Unplug the power cord and contact your nearest LG
service center.
The water supply does not stop
y Do the water supply and the drain keep repeating in
turn?
y Unplug the power cord and contact your nearest LG
service center
The water level is not controlled
y Is the water level too low or high compared with the
size of the load?
y The water level sensor is not working correctly.
y Unplug the power cord and contact your nearest LG
service center.
The tub does not rotate
y Is the washing machine overloaded?
y Rearrange the load size and restart the washing
machine.
y If the load size is big, the tub may not rotate due to
an overheated motor. Allow the washing machine
to stand for a while and restart the cycle. Unplug
the power cord and contact your nearest LG service
center if the same error message appears.
y To clean up the tub, please run the Tub
Clean cycle.
y Please empty the tub and insert bleach into the
detergent dispenser and select the Tub Clean cycle.
y If you want to skip the Tub Clean, turn the cycle
selector knob or push the option buttons to select
a cycle. The message will keep appearing until a
few wash cycles have been completed, after which
it will disappear until the next scheduled time to
clean the tub.