axis international marketing 2130R PTZ - Manual (Page 26)

Troubleshooting AXIS 2130/2130R User’s Manual 26
Alternatively, get a copy of the log file by typing the following command directly into the
location/Address field (URL) of your browser:
The log file can be read in any text editor and will look something like this:
Typical AXIS 2130/2130R Log File
PINGing Your IP Address
By sending a packet to the specified address and waiting for a reply, the PING utility can
determine whether a specific IP address is accessible. It also provides a particularly useful
method for confirming addressing conflicts with your AXIS 2130/2130R on the network.
Having disconnected your AXIS 2130/2130R, follow the instructions below in association
with Symptoms, Possible Causes and Remedial Actions, on page 27, and run the PING
utility to troubleshoot TCP/IP problems on your network:
1. Start a Command window and type ping x.x.x.x , where x.x.x.x is the IP address of
the AXIS 2130/2130R.
2. If you receive the reply
destination host unreachable,
then the AXIS 2130/2130R
is not accessible on your subnet. You must obtain a new IP address and reinstall the
unit.
3. If this does not solve the problem, disconnect the AXIS 2130/2130R from the network
and run PING again. See the table below for an interpretation of the results.
http://<servername>/support/messages
Log file Events
Sep 13 11:30:01 AxisProduct syslogd 1.3-3: restart.
Sep 13 11:30:02 AxisProduct camd[22]: camd $Revision: 1.66 $ starting up
Sep 13 11:30:03 AxisProduct sh: Firmware release: Axis 2130 PTZ Network Camera 2.32
Sep 13 11:30:03 AxisProduct sh: Network configuration for AxisProduct
Sep 13 11:30:03 AxisProduct sh: IP: 10.13.10.153 MAC: 00:40:8c:47:00:ba
Sep 13 11:30:03 AxisProduct sh: Netmask: 255.0.0.0 Broadcast: 10.255.255.255
Sep 13 11:30:03 AxisProduct sh: Network: 10.0.0.0 Gateway: 10.1.1.1
Sep 13 11:30:03 AxisProduct parhand[21]: starting server
Sep 13 11:30:03 AxisProduct dstd[31]: Starting $Revision: 1.7 $
Sep 13 11:30:03 AxisProduct ssid[32]: "Starting" 16:15:32 $Revision: 1.14 $ 0
Sep 13 11:30:04 AxisProduct phpd: "Starting" 16:17:07 $Revision: 1.3 $ 0
Sep 13 11:30:04 AxisProduct boa[34]: starting server
Sep 13 11:30:04 AxisProduct iod[36]: iod: Starting 16:19:35 $Revision: 1.16 $
Sep 13 11:30:05 AxisProduct sftpd[24]: sftpd $Revision: 1.109 $ starting up
PING Reply Interpretation and recommendation
Reply from <IP address>: bytes = 32; time = 10
ms..... The IP address is already used and cannot be used again. You must obtain a
new IP address.
Request timed out This IP address is not in use and is available for use with your AXIS
2130/2130R. If you already installed the unit using this IP address, the
installation may have failed. Reinstall the unit. Also check all cabling.