HP Latex 360 Printer - Manual (Page 42)

2 Useful links
Product documentation: http://www.hp.com/go/latex300/manuals/
User training (quick guide) is already installed in your computer. To reinstall: http://www.hp.com/go/
latex300/quickguide/
Videos about how to use the printer: http:/www.hp.com/supportvideos/ or http://www.youtube.com/
HPSupportAdvanced
Information about software RIPs, applications, solutions, inks, and substrates: http://www.hp.com/go/
latex300/solutions/
Substrate presets: http://www.hp.com/go/mediasolutionslocator (see HP Media Locator on page 89 )
HP Support: http://www.hp.com/go/latex300/support/
Embedded Web Server: Use the printer’s IP address (see Access the Embedded Web Server on page 21 )
Registration and communication with HP: http://www.hp.com/communities/HPLatex/ .
When you need help
In most countries, support is provided by HP support partners (usually the company that sold you the
printer). If this is not the case in your country, contact HP Support on the Web as shown above.
Help is also available to you by telephone. What to do before you call:
● Review the troubleshooting suggestions in this guide.
● Review your RIP's documentation, if relevant.
● Please have the following information available:
◦ The printer you are using: the product number, the serial number and the service ID
NOTE: This information is available from the front panel: press . You may also find it on a
label at the rear of the printer.
◦ If there is an error code on the front panel, note it down; see Front-panel error codes on page 160
◦ The RIP you are using, and its version number
◦ If you have a print-quality problem: the substrate reference, and the name and origin of the
substrate preset used to print on it.
◦ The service information report (see Service information on page 37 )
36 Chapter 2 Useful links ENWW