HP Photosmart C4380 All-in-One Printer - Manual (Page 135)

See the documentation that came with Readiris, or whichever OCR software you use,
for information on how to select the OCR language.
The scan feature does not work
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP All-in-One is not properly connected to the computer through a USB
cable.
Solution: Check the cables that connect the HP All-in-One to your computer.
Cause: The software that came with the HP All-in-One is not installed or is not
running.
Solution: Restart your computer. If that does not help, install or reinstall the
software that came with the HP All-in-One.
Copy troubleshooting
Use this section to solve these copy problems:
• Nothing happens when I try to copy
• Parts of the original do not appear or are cut off
• Resize to Fit is not working as expected
• The image is cropped when I make a borderless copy
• The printout is blank
• A borderless copy has white space around the edges
Nothing happens when I try to copy
Cause: The HP All-in-One is turned off.
Solution: Look at the On button located on the top of the HP All-in-One. If it is not
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The original is placed incorrectly on the glass.
Chapter 13
134 Troubleshooting
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