HP Designjet T620 Printer series - Manual (Page 121)

The printer displays out of paper when paper is available
If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper.
If possible, tighten the paper to its core or load a new roll.
Prints do not fall neatly into the basket
● Ensure the basket is correctly installed.
● Ensure the basket is open.
● Ensure the basket not full.
● Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll,
or remove prints manually as they are completed.
The sheet stays in the printer when the print has been
completed
The printer holds the paper to allow the print to dry after printing, see Change the drying time
on page 42 . If the paper is only partially ejected after the drying time, gently pull the sheet out of the
printer. If the automatic cutter is disabled, use the Form feed and cut key on the front panel, see
Feed and cut the paper on page 42 .
The paper is cut when the print has been completed
By default the printer cuts the paper after the drying time has been completed, see Change the drying
time on page 42 . You can disable the cutter, see Turn the automatic cutter on and off on page 42 .
The cutter does not cut well
By default the printer is set to automatically cut the paper after the drying time has been completed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any
obstacles.
If the cutter is turned off, the Form feed and cut key only advances the paper. Use this key to move
the print far enough out of the front of the printer, until it is convenient to manually cut with a straight
edge or scissors.
The roll is loose on the spindle
The roll may need to be replaced or reloaded. If your roll has a three-inch cardboard core, ensure the
core adaptors supplied with the printer have been installed, see
Load a roll onto the 24-inch spindle
on page 24 .
A strip stays on the output tray and generates jams
If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after
the
Form feed and cut key has been pressed, the cut strip remains in the output
tray. Only when the printer is not working, reach in the tray and remove the strip.
118 Chapter 12 Troubleshooting paper issues ENWW
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