Print-cartridge authentication, Hp fraud hotline and web site – HP LaserJet M3027 Multifunction Printer series User Manual
Page 148
NOTE:
Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
To install a new HP print cartridge, see
Change the print cartridge on page 137
. To recycle the used
cartridge, follow the instructions included with the new cartridge.
Print-cartridge authentication
The device automatically authenticates the print cartridge when it is inserted into the device. During
authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
If the device control-panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see
HP fraud hotline and Web site on page 136
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to
n you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
136 Chapter 10 Manage and maintain the device
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