HP ProLiant DL980 G7 Server - Manual (Page 79)

5 Troubleshooting
The following sections describe tips for troubleshooting problems that might arise while using HP
ESO.
HP ESO is not found on the SMH page and HP Enterprise SQL Optimizer
is in Disabled state in the service list
Problem description:
After uninstalling and then reinstalling HP ESO, HP ESO is not seen on the HP SMH homepage.
The HP Enterprise SQL Optimizer in the OS service list is Disabled. This occurs when multiple users
are connecting to the system during the reinstallation or upgrade process.
Resolving the problem:
Make sure you are the only user connecting to the system. Then uninstall and reinstall HP ESO
again.
Access to SQL Server or Analysis Services instance is denied
Problem description:
When attempting to log in to an instance from the SQL Login page login fails: the Login Status field
in the fifth column displays the symbol, and the Latest Login Log field near the top of the page
indicates either of the following two problems:
•
The specified account is not assigned sufficient server roles in the SQL Server, as required for
access to the indicated SQL Server instance.
•
The specified account is not a member of the Server Administrators group, as required for
access to the indicated Analysis Services instance..
Resolving the problem:
This problem indicates that the affected user account was not configured properly to access the
indicated instance. To ensure access to SQL Server instances, follow the instructions given in
“Set
user account privileges in Database Engine security” (page 15) . To ensure access to Analysis
Services instances, follow the instructions given in “Set user account privileges in Analysis Services
security” (page 16) .
PowerShell script fails
Problem description:
On attempting to run a PowerShell script, an error message indicates that the script cannot be
loaded because running scripts is disabled on the system. The likely cause of this problem is that
the systemwide PowerShell policy is not set. The policy must be set when running any PowerShell
script (not only HP ESO scripts) on a Windows system.
Resolving the problem:
Make sure the execution policy is set before running any PowerShell Script. Instructions for setting
the policy are included in
“Using a PowerShell script to apply all recommended optimization values
of settable parameters and to initialize software discovery” (page 75) .
HP ESO is not found on the SMH page and HP Enterprise SQL Optimizer is in Disabled state in the service list 79