HP XP20000XP24000 Disk Array User Manual
Page 102
Error Condition
Probable Cause / Recommended Action
The commands in the Go menu are not
clickable.
The required program product options might not be
installed or an error might occur on the window that is
displayed by clicking the command.
Make sure that all the required program product options
are installed. If they are installed, perform one of the
following operations.
•
Click the Refresh command in the File menu
•
Click the Refresh All command in the File menu
•
Log in to the Remote Web Console again
After dragging and dropping objects to
another location or area, the scroll bar on
that location becomes unusable.
Close all dialog boxes, and then log in to the Remote
Web Console again.
A focus disappears from the edit box.
Close all dialog boxes, and then log in to the Remote
Web Console again.
The display of the web browser becomes
incorrect, because some GUI items such as
labels and icons cannot be downloaded
properly.
Log out from the Remote Web Console, and then re-log
in. If this error occurs before you log in to the Remote
Web Console, close all dialog boxes and then log in to
the Remote Web Console.
The characters are garbled in a window that
a tree is displayed.
Click the Refresh command in the File menu.
When you switch windows from one window
to the Remote Web Console window,
the Remote Web Console window is not
redrawn.
Close all windows, and then log in to the Remote Web
Console again.
Even though you have clicked Apply to
execute the changing settings operation,
the new settings are not displayed on the
Remote Web Console window.
Click the Refresh command in the File menu.
The dialog box that says Loading... is
displayed for a long period of time.
A Storage Navigator message dialog box other than
the dialog box that says Loading... might be displayed
behind this window. Press Alt key and Tab key to switch
the dialog box.
A Remote Web Console window is forcibly
closed while the processing that takes time,
such as LDEV formatting, is in progress.
Close all windows, wait until the processing that has been
in progress finishes, and then restart the Remote Web
Console.
Incorrect Display/Disoperation during the Web Browser Operation
The page is not displayed because of an
Invalid syntax error.
Input the URL of the desired SVP to the Trusted sites
of Internet Options dialog box. See “
Maintenance / Others
The program on the SVP is updated.
Exit all web browsers on the Remote Web Console
computer, and then restart the browsers. If in doubt, you
should exit and restart the browsers.
Remote Web Console processing is
temporarily delayed.
An internal processing (for example, configuration change,
P.P. check, operational information acquisition, etc.) might
be being executed on the SVP (Web server).
If you are unable to resolve an error
condition.
Copy the Remote Web Console configuration information
onto floppy disks using the FD Dump Tool (see
Downloading Trace Files Using the FD Dump Tool
on page
92), and contact HP technical support (see “
Note on the Operation on the UNIX
102 Troubleshooting