HP StoreEver MSL Tape Libraries - Manual (Page 52)

Solution Cause Message Sub-code
• Power cycle both Libraries.
• If this is a new installation
or the Libraries have been
moved, verify that the Ex-
tender is installed properly
and that both Libraries are
powered on.
The library controller could not
start the motor in the Extender
robot.
Motor error. 10
• Power cycle both Libraries
and run the Library Ex-
tender cycle test.
• Retry the operation. If the
motor is still blocked, re-
move the Extender from the
Libraries, and then inspect
the Extender and master
Library for a physical
blockage. Re-install the Ex-
tender.
Debris is keeping the Extender
robotic from moving.
Motor block in extender path. 11
• Power cycle both Libraries
and run the Library Ex-
tender cycle test.
• Retry the operation.
The Extender robotic does not
know where it is positioned.
Motor position not valid. 12
• Power cycle both Libraries
and run the Library Ex-
tender cycle test.
• If this is a new installation
or the Libraries have been
moved, verify that the Ex-
tender is installed properly
and that both Libraries are
powered on.
The library controller issued a
move command to the Ex-
tender, but the Extender was
not initialized.
Extender has not been initial-
ized yet.
13
• Verify that airflow to the
Extender has not been
blocked. The motor that moves the Ex-
tender robotic has exceeded
its thermal limit.
Motor is hot. 14
• Verify that the Extender is
installed properly and that
both Libraries are powered
on.
The Extender did not respond
to the master Library within the
specified time.
Timeout while waiting for ex-
tender becoming ready.
21
Table 9 Sub-codes for error BE
Solution Cause Message Sub-code
• Verify that the Extender is
an HP StorageWorks MSL
Library Extender. The Extender is not an HP
StorageWorks MSL Library
Extender.
Extender personality not
matching.
51
Using diagnostic tools and troubleshooting 52