HP OFFICEJET 4500 - Manual (Page 112)

• If you have a voice mail service at the same phone number you use for fax calls,
you must receive faxes manually, not automatically. This means that you must be
available to respond in person to incoming fax calls. For information on setting up
the device when you have a voice mail service, see Case F: Shared voice/fax line
with voice mail. For information on receiving faxes manually, see Receive a fax
manually.
• If you have a computer dial-up modem on the same phone line with the device,
check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the device from receiving fax calls.
• If you have an answering machine on the same phone line with the device, you
might have one of the following problems:
◦
Your answering machine might not be set up properly with the device.
◦ Your outgoing message might be too long or too loud to allow the device to
detect fax tones, and the sending fax machine might disconnect.
◦ Your answering machine might not have enough quiet time after your outgoing
message to allow the device to detect fax tones. This problem is most
common with digital answering machines.
The following actions might help solve these problems:
◦
When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the device as
described in Case I: Shared voice/fax line with answering machine.
◦ Make sure the device is set to receive faxes automatically. For information on
setting up the device to receive faxes automatically, see Receive a fax.
◦ Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see Set the number of
rings before answering.
◦ Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
◦ Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds
of silence at the end of the voice message. There should be no background
noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded
silence at the end of your outgoing message. Play back your outgoing
message to check.
Chapter 7
108 Solve a problem