HP LaserJet Enterprise 500 Color MFP M575 - Manual (Page 318)

Check the fit-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the
product attempts to scale the image to fit the page. If this setting is disabled, larger images split across
multiple pages.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
● Fax Settings
● Fax Receive Settings
● Default Job Options
● Fit to Page
3. Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch
the Save button.
Check the sender's fax machine
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is
with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider
making the following changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
302 Chapter 10 Solve problems ENWW