HP Photosmart Premium C309 - Manual (Page 103)

Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the product is
turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause: The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
• Error reading or writing the file
• Unreadable files. NN files could not be read
• Photos not found
• File not found
• Invalid file name
• Supported file types for the product
• File corrupted
Error reading or writing the file
Solution: Check to see if you have the right folder and file name.
Cause: The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
Chapter 12
100 Solve a problem
Solve a problem